February 8th, 2011 
admin How an Act of Kindness can Benefit You
Most of the guests at Silver Sands Jamaica utilize the professional transportation services provided by Mysilversands. One of Mysilversands contractor drivers, doing his usual duties, picked up a party of guests who had completed their stay in a Silver Sands villa, and took them back to the airport at Montego Bay.
The guests had a great vacation! They went out more and did more shopping than they had planned, maxing out their credit and debit cards. But they had retained a generous amount of cash and gave it to their driver as a tip for the excellent service he had provided them during their stay.
These guests did not realize that their airline had not included the usual Airport Departure Tax in the cost of their plane tickets. Their airline also had not advised them of the departure tax, which is required in order to leave the island.
Furthermore, this tax, if not included in the airline ticket, can only be paid at the airport in cash. When the guests checked in and were asked for the cash for their departure tax, they were stuck! They did not know what to do.
One of the party wandered outside the airport terminal and saw that their driver had not yet departed. He explained their predicament to the driver, who promptly said, “No problem! How much do you need?”
The driver shoved his hand in his pocket and handed back the tip, and then topped it up with more from his wallet to make the total necessary to cover the departure tax for all the passengers. The guests could not believe their luck, thanked the driver, promised to repay the loan, and left.
A few days later, the driver received a package by courier. The guests had returned the money for the departure tax and an even bigger tip this time! Fair enough, the guests showed their appreciation for the driver’s act of kindness and trust.
But that was not the end of the matter. A few weeks later, the driver received a phone call from some guests staying at a nearby hotel. They needed a driver and they wanted him to take them everywhere they wanted to go. They had heard about him from their good friends, the guests stuck at the airport without their departure tax. They had decided immediately that he would have to be their driver during their upcoming visit to Jamaica.
And so the story of the trusting, helpful driver was passed on and on. The driver continued to please, providing his usual excellent service. All his customers took his phone number and they passed it, with the story, along to their friends who passed it along to their friends, and so on. People the driver had never met would call up and say things like “I hear you are the most honest driver in Jamaica, can you do my tours please?” The referrals kept piling up.
This single act of kindness from this driver started a chain reaction which resulted in this driver getting more jobs than he could handle. And being the kind person that he is, he started referring the business he could not handle to his trusted friends. And these drivers introduced many of these visitors who were staying in hotels to Silver Sands villas, thereby generating new business for Mysilversands.
